Confidentiality Policy

Last updated April 25, 2025

The Multiroir-Controlec group, including the brands Multiroir, Mdose, and Lobrot, is committed to protecting your personal data. We are dedicated to ensuring the highest level of protection in compliance with the European and French regulations applicable to the security of personal data.

For further information on personal data protection, we invite you to consult the website of the French Data Protection Authority (CNIL): www.cnil.fr.

Our Privacy Commitment

To better protect you, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.

This privacy policy applies to all information collected by the Multiroir-Controlec group from individuals (visitors and customers) visiting any of our websites:

• www.multiroir.com
• www.mdose.fr
• www.mdose-pda.fr
• www.lobrot.com
• www.multibac.com
• www.farmalis.com
  

By using these websites, you agree to the privacy practices described in this policy.

Multiroir-Controlec reserves the right to modify this privacy policy at any time without notice. In case of modifications, the new version will be published on our websites and the “Last updated” date will be revised accordingly.

The new privacy policy will take effect immediately and govern all use of our websites.

Who is responsible for processing personal data?

The personal data collected on the above-mentioned websites are exclusively processed by the departments of the Multiroir-Controlec group:

Multiroir-Controlec
10 route de Brie Comte Robert
94520 Perigny sur Yerres
France

Public limited company with a capital of €51,012
R.C. Créteil B 589 813 997
NAF code 2229B
SIRET No. 589 813 997 00063

What information do we collect and why?

What data?

We collect and process in particular your first name, last name, address, email address, IP address, password, phone number, fax number, login data, browsing data, order history, quotes, product preferences, viewed products, delivery incidents, and complaints.

Mandatory data is marked during collection with an asterisk (*). Some data is collected automatically based on your activity on our websites.

When?

We collect the information you provide, notably:

• When creating an account on one of our websites.
• When placing an order on one of our websites.
• When requesting a quote on one of our websites.
• When browsing one of our websites.
• When posting a comment on a product on one of our websites.
• When viewing an advertisement banner on one of our websites or a partner’s site.

Why do we collect this data?

The collected data is used for the following purposes:

• Order and customer relationship management.
• Processing your payments.
• Personalizing our services and communications.
• Fraud prevention.
• Securing our websites.
• Customer knowledge, statistics, and performance of our websites.
• Improving the quality of our services.

Which department collects the data?

Your personal data is intended for the relevant departments of the Multiroir-Controlec group based on your requests, and for potential subcontractors responsible for processing orders.

No data is transferred outside the European Union.

Data retention

Data is retained for a period that does not exceed the time necessary for the purposes for which it was collected.

Data security and confidentiality

Multiroir-Controlec is committed to securing your personal data and preventing unauthorized access or disclosure. We have put in place physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Which cookies are used by the Multiroir-Controlec group?

What is a cookie?

“A ‘cookie’ is a small piece of data identified by a name, which may be transmitted to your browser by a website you visit. Your web browser stores it for a certain period of time and sends it back to the server each time you reconnect to the site. Cookies have various uses: they may store your customer ID for a shopping site, the contents of your shopping cart, or a tracking ID for statistical or advertising purposes.”

Source: CNIL

Information related to your device's browsing?

When you visit one of our websites, and subject to your choices, we may install various cookies on your device that allow us to recognize your browser during the cookie's validity period.

The cookies we issue are used for the purposes described below, subject to your choices:

• To establish statistics and traffic volumes and usage of the various components of our site (sections and content visited, browsing paths), helping us improve the relevance and usability of our site;
• To adapt our site’s display to your device’s display preferences (language, screen resolution, operating system) during your visits, according to the hardware and software used by your device;
• To remember information from a form you filled out on our site (registration or access to your account);
• To allow you access to reserved and personal areas of our site, such as your account, using identifiers or data you may have previously provided to us;
• To implement security measures, for example when you are asked to log in again after a certain period of inactivity.

How to configure cookie settings?

You have several options to manage cookies. Any configuration you make may affect your Internet browsing and your access conditions to certain services requiring cookies. You may express and change your cookie preferences at any time, using the methods described below:

• The choices offered by your browser

You can configure your browser to allow cookies to be stored on your device or, on the contrary, to reject them, either systematically or depending on the sender. You can also configure your browser to prompt you to accept or reject cookies before a cookie is saved on your device.

• Consent to cookies

The storage of a cookie on a device is mainly subject to the user's choice, which can be expressed and modified at any time and free of charge through the browser’s settings. If you have accepted cookies in your browser, the cookies integrated in the pages and content you have viewed may be stored temporarily in a dedicated area on your device. They will be readable only by their issuer.

• Refusal of cookies

If you refuse the storage of cookies on your device or delete those already stored, you may no longer benefit from certain features required for navigating certain areas of our site. For example, this would be the case if you tried to access content or services requiring identification. It would also apply when we—or our service providers—cannot recognize your browser for technical compatibility purposes (type, language, display settings, or country of connection). In such cases, we disclaim responsibility for any consequences related to the impaired functioning of our services resulting from our inability to store or consult cookies necessary for their operation that you have refused or deleted.

List of cookies used by the Multiroir-Controlec group

The table below lists all the cookies used by the Multiroir-Controlec group and the information they manage:

What are my rights regarding the use of personal data?

In accordance with applicable legal and regulatory provisions, in particular Law No. 78-17 of January 6, 1978 on data processing, files and freedoms, and the European GDPR regulation applicable since May 25, 2018, you have the following rights:

• To know what personal data we hold about you and, where applicable, to obtain a copy.
• To update your personal data by logging into your personal account. You can access all your personally identifiable information that we have collected and stored online by logging into your account.
• To object to the processing of your personal data for direct marketing purposes.
• To know the origin of the data concerning you.
• To request correction, update, or deletion of your data.

You can exercise your rights with Multiroir-Controlec:

• By email to the following address, including a copy of your ID: info@multiroir.com
• By registered postal mail to the following address, including a copy of your ID:

Multiroir/Mdose/Lobrot
10 route de Brie-Comte-Robert
94520 Périgny-Sur-Yerres

• Via the contact form available on the website

If you choose to delete your personal data and leave the Multiroir-Controlec service, or if your account is terminated due to a breach of the Terms of Use, please note that Multiroir-Controlec may retain residual information in backup and/or archival copies stored in its database for a certain period.

To protect your privacy and security, we will take all reasonable steps to verify your identity before granting access or making corrections. We will use all commercially reasonable efforts to delete your information as soon as possible.

Contact Us

If you have any questions regarding our Privacy Policy, please send us an email at info@multiroir.com.